Return & Refund Policy
Effective Date: July 2, 2026
At DeCamp Embroidery LLC, we take pride in creating high-quality custom apparel and embroidered products. Your satisfaction is important to us.
Custom Orders
Because custom embroidered and personalized products are made specifically for you, custom orders are non-returnable and non-refundable unless there is a manufacturing defect, damage during shipping, or an error made by DeCamp Embroidery LLC.
Non-Custom Products
Unused, non-custom items may be returned within 30 days of delivery.
Returned items must:
- Be unused and unworn
- Be in their original condition
- Include original tags and packaging (if applicable)
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
If the issue is confirmed, we will replace the item or issue a refund at no additional cost.
Refunds
Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.
Exchanges
We currently offer exchanges only for defective or incorrect items.
Shipping Costs
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Customers are responsible for return shipping costs unless the return is the result of an error by DeCamp Embroidery LLC.
Contact Us
If you have questions about a return or refund, please contact us through the Contact Us page on our website or email us using the contact information provided there.
This policy is clear, professional, and appropriate for an embroidery business that sells both custom and standard products. It also aligns well with what customers and Google Merchant Center expect to see
